Subscriptions
Catriona Gray | Group Account Director
“HH&S is the UK’s most innovative subscription fulfilment and subscriptions marketing services provider. Others talk services we deliver them recruiting, rewarding, retaining and re-engaging subscribers”
Bespoke Subscriptions Platform
Data management, Analytics, Insight and Reporting
Fulfilment and Customer Care
Marketing
Single customer view
Bespoke Subscriptions Platform
Bespoke Subscriptions Platform
- Multi subscription channels
- Retail vouchers
- Home delivery
- Digital
- Postal
- Multi payment methods and currency solution
- Customised customer facing front-end
- Client access to reporting suite dashboard
- API connections to facilitate ease of data feeds
- Secure dedicated server environment
Fulfilment and Customer Care
Fulfilment and Customer Care
- Standard, flexible and combination (print & digital) subscriptions packages
- Integration with best in class third party Subscription agents, out-bound call centres, production and handing houses
- Customer Care Team (acquisition & retention)
- Tried and tested customer data migration plan for new clients
Marketing
Marketing
- Contact strategy for all stages of the subscription process from data gathering promotions, acquisitions incentive campaigns to lapsed customers re-engagement
- Creative and Artwork Studio creating online and print direct marketing and merchandising collateral
- Social Media and Digital Marketing
- Bespoke loyalty platform.
- Loyalty and redemption campaigns
Single customer view
Single customer view
- Track your subscribers across multiple channels, titles and data sources
- Captures browsing data
- Matches on multiple customer identifiers
- Customer consents management module (General Data Protection Regulations)