Our People
Our People: A Melting Pot of Talent - The Core of Our Excellence
At HH&S, we firmly believe that the cornerstone of our success lies in our people. It’s not just about the services we provide, but who we are – a dynamic assembly of bright, experienced professionals, each bringing a unique perspective and a wealth of value from both client and agency backgrounds.
A Wide Range of Skill Sets
Our team brings together many threads of expertise, covering a broad spectrum of business sectors. From digital marketing and creative to strategic thinking and analytics. This diverse experience is our strength, enabling us to tackle challenges from multiple angles and deliver innovative, customised solutions that drive success.
Our Commitment to Quality
At HH&S, “quality” is the essence of everything we do. Our dedication to delivering superior service is reflected in the meticulous care we put into all our work big or small. We are not just service providers; we are your partners in growth, committed to adding value and achieving your business objectives.
Our Team Leaders
Rick Smith
Chairman & Creative Director
Our creative team recognises that with so many ways to reach your potential customer, it’s essential to protect the integrity of your brand message while driving engagement through well thought out cohesive campaigns.
Mike Halstead
Managing Director
I’m proud that we have built up HH&S to be the UK’s most innovative subscription fulfilment and marketing services provider. Others talk services we deliver them recruiting, rewarding, retaining and re-engaging subscribers.
Neil Martin
Group Account Director Services
At HH&S we develop and implement services that deliver, to enhance and complement the subscriber experience. Through rewards programmes with exclusive benefits, we add value beyond the subscription.
Gemma Heavens
Group Account Director Subscriptions
Having worked for major publishers of newspapers and magazines, I completely understand the challenges facing our industry and this experience influences everything we do in terms of planning, building and delivering successful subscription services.
Tony North
Systems Development Director
Our platforms provide a user friendly customer experience coupled with outstanding technical and analytical performance honed over many years of building and developing subscription fulfilment platforms.
Kate Vaughan-Payne
Account Director Subscriptions
With over 25 years of experience in magazine marketing I know that effective subscription marketing hinges on targeted campaigns, seamless onboarding, flexible pricing strategies and excellent customer support.
Rhian McPherson
Customer Care Supervisor
Our customer care team is focused on personalised support, timely issue resolution and fostering loyalty through exceptional service, ensuring customer satisfaction and retention while enhancing the overall user experience.
James Blyth
Finance
Catriona Gray
Consultant
Kate Halstead
Production manager
What people say about us
HH&S have brought a wider in-sight to our subscriptions business particularly in the area of reactivation.
HH&S has been an essential support to the business promoting flexible and innovative solutions.
Our partnership with HH&S continues to flourish. The Reach Summer Subscriber Rewards, developed by this company resulted in both engagement and the response rates significantly exceeded expectations.
Initiatives developed by HH&S have directly contributed to the continued acquisition and retention of i print subscribers.
In this tough sales environment, we have to rely on trade partners that can be trusted and have a track record of solid cost effective delivery and this team delivers. They are an extension of our Circulation team here.
