Subscription Management

HH&S manage the day-to-day subscription functions expected by your business. We receive and process new and renewing orders via our bespoke customer facing websites, provide timely fulfilment, thoughtful customer care and insightful reporting; and we also look beyond the day-to-day to the future of your subscription business by working with you to build a a successful strategy for growth.

Subscription Strategy: Growing your business

We understand that a robust subscription strategy goes beyond mere fulfilment—it’s about building a sustainable relationship with your subscribers at every stage of their journey. Our expertise includes developing and executing comprehensive strategies that not only attract new subscribers but also retain them, ensuring long-term success and growth for your publication.

Holistic Development

Customer Recruitment: Attracting new subscribers through innovative, well-targeted campaigns.

Retention Excellence: Flexible solutions to drive ongoing loyalty.

Reactivation Initiatives: Tactical campaigns designed to re-engage cancelled or lapsed subscribers.

Dynamic Pricing to Maximise Retention

Subscription Pricing Strategies: Develop strategic and tactical campaigns to drive incremental acquisition and retention at all touchpoints

Flexible Retail Vouchers: Purchased in advance, subscribers use vouchers instead of cash when buying your publication on an ad hoc basis at retail. Ideal to retain those cancelling because they don’t read every issue.

Seamless Fulfilment Channel Transitions

Cross-Selling Subscription Channels: We facilitate the smooth transition between all fulfilment channels – postal, digital, home delivery, retail vouchers.

Print to Digital Evolution: Encouraging print subscribers to engage with digital content to future-proof your brand.

Promotional Campaigns and Data Generation

Prospect-Driven Campaigns: Our promotional campaigns attract new subscribers and gather valuable prospect data, enabling better targeted marketing.

Independent Retailer Campaigns: Working with retailers to jointly offer their customers a retail subscription which benefits commercial relationships and drives subscriber loyalty.

Partner with HH&S for Strategic Subscription Management

Choose HH&S as your strategic partner and benefit from our comprehensive, tailored strategies designed to grow and sustain your subscriber base. Our approach is not just about managing subscriptions — it’s about creating meaningful connections with your audience, fostering loyalty, and driving the success of your publication(s).

Customer Facing Platforms

HH&S is an innovator in publishing subscriptions services, offering two distinct platforms designed to cater to the diverse needs of publishers: HH&S Customised Hubs and SubSaver. Each platform has unique strengths ensuring publishers of any size can find a solution to fit their requirements.

HH&S Subscriptions Hub Platform: Customised Subscription Management

Bespoke Design: Developed for the individual needs of publishers, each Subscriptions Hub is a flexible, bespoke solution.

Flexibility in Fulfilment and Payment: Each Subscriptions Hub is designed to handle all fulfilment methods: digital, postal, home delivery, retail voucher, flexible voucher and single copy sales; and multiple payment options.

Insightful Reporting: At the core of the HH&S Subscriptions Hub is a powerful analytics engine providing a single customer view with a bespoke real-time reporting suite.

SubSaver Platform: Cost-Effective Subscription Solution

The SubSaver platform offers a more accessible, off-the-shelf solution for publishers.

Versatile Technology: Despite its off-the-shelf nature, SubSaver incorporates the same advanced functionality and user experience of the HH&S Hubs.

Affordability: SubSaver provides an affordable robust subscription management tool

Choosing between HH&S Customised Hubs and SubSaver depends on your needs as a publisher. If you require a highly tailored solution with specific functionalities, the Hub offers a customised platform designed around your unique requirements.

For publishers seeking a straightforward, cost-effective way to manage subscriptions, SubSaver provides a versatile and affordable option.

Both platforms underscore HH&S’s commitment to innovation, flexibility, and insight in subscription management, offering publishers the tools they need to grow their subscriber base and deepen engagement with their audience.

Subscription Reporting: Insights at Your Fingertips

Access to timely and accurate data is a necessity. Both the HH&S Customised Hubs and SubSaver are designed to empower publishers with data-driven insights, accessible through a secure, password-protected online portal.

Data Analysis and insight

Customisable Reports: Select by date range, title, offer code, fulfilment method.

General & Circulation Reports: Get a holistic view of your subscription health.

Acquisition and Cancellation Insights: Track the effectiveness of your acquisition strategies and understand the reasons behind cancellations.

Lapsed and Retention Metrics: Monitor lapsed and retention rates to develop targeted strategies.

Live Subscriber Numbers: Real-time data on your active subscriber base.

Weekly Reports and Future Mailing Quantities: Weekly insights and projections to optimise logistics and reduce waste.

Subscriber Notes: Review and understand subscriber feedback.

ABC Audit Reports:

Streamlined Financial Management

Payments and Refunds Tracking: Detailed overview of financial transactions.

Forward Liability Reports: Gain insight into your future financial commitments, allowing for better financial planning and resource allocation.

Empowering Publishers with subs data

Developed in close collaboration with leading publishers, our reporting tools are not just about numbers—they’re about providing actionable insights that drive success. The HH&S Hub and SubSaver reporting suite is your gateway to understanding your audience, optimizing your strategies, and ultimately, enhancing your publication’s value and reach.

Elevate Your Publishing Strategy with HH&S

With HH&S’s reporting tools, embrace data-driven decision-making. Use the insights to enhance your strategy to grow subscriptions.

Partner with HH&S and turn data into your most valuable asset.

Subscription Fulfilment: Unrivalled Versatility and Innovation

At HH&S, we have dramatically changed the way subscriptions are managed and fulfilled. Our state-of-the-art subscription platforms are designed to cater to a broad spectrum of fulfilment needs, setting us apart from any other UK subscription bureau. Our commitment to innovation and flexibility allows us to offer an unmatched choice of fulfilment options from a single, integrated platform.

Multi-Channel Subscription Fulfilment

Postal/Online portal for fulfilment houses and publishers to download mailing data themselves.

Digital/Online: Our platforms facilitate seamless access to digital content across devices.

Home Delivery: Direct delivery service provided via our integration with PaperRound/NewsTeam covering over 85% of the UK.

Retail Voucher: Pre-paid voucher packs are sent to subscribers to be used instead of cash when buying your publication. Ideal for loyal newsstand readers and where postal delivery is unreliable.

Flexible Voucher: Working in the same way as retail vouchers, they have an extended use-by date allowing for ad hoc redemption. Perfect as a cancellation saving tool for those who don’t have time to read every issue.

Bundle Offers: Combine multiple channels by offering subscribers the best of both digital and print; and/or by offering bundles of multiple titles.

A Tailored Approach for Every Publisher - Flexible, Strategic, and Innovative

Strategic Integration: We understand the unique challenges and opportunities within the publishing industry, and our platforms are fully adaptable to meet your specific needs.

Innovation at our Core: We continuously evolve to meet the changing, needs of publishers ensuring our clients stay ahead of the curve.

Unparalleled Choice and Flexibility: The diversity of our fulfilment channels, combined with our strategic insights, allows you to grow your subscriber base and enhance engagement.

Customer Care: At the Heart of Subscriber Satisfaction

Our in-house Customer Care Services Team is committed to ensuring every subscriber’s journey—from onboarding to renewal—is seamless, professional and tailored to their needs.

A Full Spectrum of Subscriber Services

Onboarding & Welcome: We make first impressions count.

Renewals Processing:

Managed with care and precision, ensuring continuous access to your content

Cancellation Saves: Identifying concerns and offering solutions to encourage subscribers to stay.

Flexible and Secure Transactions

Direct Debit and Card Payments:

Total Compliance: Security is not an afterthought—it’s our priority. We adhere to the highest payment security standards and are fully PCI-compliant to protect subscriber payment information.

Utilising the latest dual tone multi frequency (DTMF) suppression tools to prevent our agents from hearing or seeing payment card data, offering customers greater protection.

Constant dark web monitoring across all our platforms. Additional security measures protect all incoming and outgoing emails and we run regular security awareness training for all staff.

High-level encryption running on all our IT devices as we set new standards to avoid complacency.

Our Commitment to Excellence

Our Customer Care Service is not just about resolving issues; it’s about creating positive, lasting relationships with subscribers. We pride ourselves on our ability to listen, understand, and act on subscriber feedback, continuously improving our services to meet and exceed their expectations.

What people say about us

HH&S have brought a wider in-sight to our subscriptions business particularly in the area of reactivation.

Sarah Oliver

OK Magazine

HH&S has been an essential support to the business promoting flexible and innovative solutions.

Tina Calcutt, Director of Content Sales

National World

Our partnership with HH&S continues to flourish. The Reach Summer Subscriber Rewards, developed by this company resulted in both engagement and the response rates significantly exceeded expectations.

Paul Jenkins, Regional Head of Circulation, Home Delivery and Subscriptions

Reach Plc

Initiatives developed by HH&S have directly contributed to the continued acquisition and retention of i print subscribers.

Paul Bacon, Key Account Manager

i Newspaper

In this tough sales environment, we have to rely on trade partners that can be trusted and have a track record of solid cost effective delivery and this team delivers. They are an extension of our Circulation team here.

John Howard, Circulation Director

Reach Plc